- Bachelor’s degree in Computer Science, Industrial Engineering, or related field. - Strong communication skills, including the ability to explain technology concepts clearly and simply. - Strong analytical and problem-solving skills, with the ability to provide effective and efficient solutions to customers. - High attention to detail and proficiency in MS Office, especially in Excel. - Willingness to work with minimal supervision, perform administrative tasks, and maintain large amounts of data.
Responsibilities - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - Collaborate with software implementers and developers to provide solutions to customers. - Assist the operations manager in processing and documenting technician duties according to guidelines and procedures. - Provide feedback on the efficiency of the customer service process. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with the finance and accounting department regarding customer billing data. |
